PERSONAL DATA PROCESSING POLICY
Thank you for accessing the website www.tecdisol.com (the “Site”). We respect your privacy and your personal information.
We will only keep your information for as long as we are required by law or due to the relevance of the purposes for which they were collected.
You can visit the site and browse without having to provide personal information. During your visit to the site, you will remain anonymous and we will not be able to identify you at any time, unless you have an account on the site and log in with your username and password.
We have in place technical and security measures to prevent unauthorized or illegal access or accidental loss, destruction or occurrence of damage to your information. When data is collected through the Site, we collect your personal data on a secure server. We use protection programs on our servers. Although it is not possible to guarantee the achievement of a result, these systems have proven to be effective in the management of confidential information and whenever they have mechanisms that prevent access to external threats (i.e. hackers). We maintain physical, electronic and procedural safeguards in relation to the collection, storage and disclosure of your information. Our security procedures require that we may occasionally request proof of identity before disclosing personal information. Please note that you are solely responsible for protection against unauthorized access to your password and your computer.
For the purposes of this policy, the words that are defined below will have the meaning assigned in this chapter, whether or not they are written in capital letters, or that they are plural or singular.
Authorization: Prior, express and informed consent of the owner to carry out the Processing of Personal Data.
Privacy Notice: Physical document, electronic or in any other format, generated by the Treatment Manager, which is made available to the Owner for the Processing of Personal Data, which informs the Owner of the information regarding the existence of the policies information processing that will be applicable, the way to access them and the characteristics of the treatment that is intended to give personal data.
Personal Data: Any information linked to or associated with one or several natural persons determined or determinable.
Sensitive Data: Sensitive data are those that affect the privacy of the Holder or whose improper use can generate discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical convictions, membership of unions, social organizations, human rights or that promotes the interests of any political party or that guarantee the rights and guarantees of opposition political parties as well as data related to health, sexual life and biometric data, among others.
Responsible for the Treatment: Natural or legal person, public or private, that by itself or in association with others, perform the Processing of Personal Data on behalf of the Person in Charge of the Processing of Personal Data.
Responsible for the Treatment: Natural or legal person, public or private, which by itself or in association with others, decides on the database and / or the treatment of the data.
Owner: Natural person whose personal data is subject to Treatment.
Processing of Personal Data: Any operation or set of operations on Personal Data, such as collection, storage, use, circulation or suppression.
II. NORMS AND APPLICATION CRITERIA
1. GENERAL PRINCIPLES FOR THE PROCESSING OF PERSONAL DATA
In the Treatment of Personal Data, the following principles will be met:
Principle of purpose: The Processing of Personal Data must obey a legitimate purpose that will be reported to the Owner.
Principle of freedom: The Processing of Personal Data can only be exercised with the prior, express and informed consent of the Holder. The Personal Data may not be obtained or disclosed without prior authorization, or in the absence of legal or judicial mandate that relieves the Holder’s consent.
Principle of truth or quality: The information subject to treatment must be truthful, complete, accurate, updated, verifiable and understandable. The processing of partial, incomplete, fractioned or misleading data is prohibited.
Principle of transparency: Treatment must guarantee the right of the Holder to obtain from tecdisol, at any time and without restrictions, information about the existence of data concerning him.
Principle of access and restricted circulation: Personal Data, except public information, may not be available on the Internet or other means of dissemination or mass communication, unless the access is technically controllable to provide restricted knowledge only to the Holders or authorized third parties for that one.
Principle of security: The information subject to processing, shall be handled with the technical, human and administrative measures that are necessary to grant security to the records avoiding their adulteration, loss, consultation, use or unauthorized or fraudulent access.
Principle of confidentiality: All persons involved in the processing of personal data are required to guarantee the reservation of information, even after the end of their relationship with any of the tasks involved in the treatment.
2. TREATMENT TO WHICH THE DATA AND PURPOSE OF THE SAME WILL BE SUBMITTED
THIRD PARTIES AND LINKS
Taking into account the above, Personal data will be used by tecdisol to:
a) Provide services and products required.
b) Inform about new products or services that are related or not, with the one contracted or acquired by the Holder.
c) Comply with obligations contracted with the Holder.
d) Inform about changes in products or services.
e) Evaluate the quality of products or services.
f) Develop marketing or promotional activities.
g) Send to the physical, electronic, cellular or mobile device, – via text messages (SMS and / or MMS) commercial, advertising or promotional information about the products and / or services, events and / or commercial promotions or not of these, in order to promote, invite, direct, execute, inform and in general, carry out campaigns, promotions or contests of a commercial or advertising nature.
h) Share, including the transfer and transmission of personal data to third parties for purposes related to the operation of tecdisol.
i) Carry out internal studies on the compliance of commercial relationships and market studies at all levels.
j) Respond to legal requirements of administrative and judicial entities.
k) Share personal data collected with third parties that have the quality of commercial and / or business partners to offer products and / or services that allow improving the value offer for tecdisol customers, all of the above in accordance with the provided in Law 1581 of 2012 and its Regulatory Decree 1377 of 2013. The processing of my personal data may involve the collection, storage, use, circulation, deletion, transmission, transfer and / or receipt of data, for the purpose with which They were supplied.
The Processing of Personal Data made by tecdisol, requires the free, prior, express and informed consent of the Owner of said data. tecdisol, in its capacity as Responsible for the Processing of Personal Data, has provided the necessary mechanisms to obtain the authorization of the holders guaranteeing in any case that it is possible to verify the granting of said authorization.
The authorization may be given verbally and / or by means of a physical, electronic document or any other format that guarantees its subsequent consultation. In any case, the authorization must be given by the Owner and it must be possible to verify that the latter knows and accepts that tecdiscolrecogerá and use the information for the purpose that is given to know prior to the granting of authorization.
In virtue of the above, the authorization requested must include:
a) Responsible for the Treatment and what data is collected;
b) The purpose of the data processing;
c) The rights of access, correction, updating or deletion of personal data provided by the owner;
and Yes Sensitive Data is collected; In addition, the Owner will be informed (i) that he is not obliged to authorize the treatment, and (ii) that it is optional to provide this type of information.
4. PROCEDURE FOR THE EXERCISE OF THE RIGHTS OF KNOWING, UPDATING, RECTIFYING AND DELETING INFORMATION AND REVOCATING THE AUTHORIZATION
The Holders of the Personal Data may at any time request from the Treatment Manager what information about them is kept, as well as request the update of ratification or deletion of said information, using the means described in number 7 of this policy. Additionally, they may revoke the authorization granted.
The request to suppress the information and the revocation of the authorization will not proceed when the Holder has a legal, contractual or commercial duty to remain in the database.
To this end, the Holder of the information through the different means predetermined by tecdiso in numeral 7. He will make the claim indicating his identification number, the contact data and providing the pertinent documentation that he intends to enforce. Yes tecdisolestima that for the analysis of the request requires more information from the Holder, will proceed to communicate such situation. After two (2) months from the date of the request, without the applicant submitting the required information, it shall be understood that the claim has been abandoned.
The maximum term to attend the claim will be fifteen (15) business days counted from the day following the date of its receipt. When it is not possible to attend it within said term, the interested party will be informed before the expiration of said period of time of the reasons for the delay and the date on which his claim will be handled, which in no case may exceed eight (8) business days following the expiration of the first term.
5. RIGHTS AND DUTIES OF THE HOLDERS
The Holder of the Personal Data will have the following rights:
a) Know, update and rectify Personal Data.
b) Request proof of the authorization granted to tecdisol.
c) Be informed by tecdisol, upon request, regarding the use that has been given to your Personal Data.
d) Submit inquiries before the Responsible or Manager of the Treatment, in accordance with the provisions of numeral 3 of this policy, and file complaints with the Superintendence of Industry and Commerce.
e) Access free of charge to the Personal Data that are subject to Treatment under the terms of article 21 of Decree 1377.
The Owner of the Personal Data will have the duty to keep your information updated and guarantee, at all times, the veracity of it. tecdisolno will be held responsible, in no case, for any type of responsibility derived from the inaccuracy of the information.
6. SECURITY MEASURES
tecdisol will adopt the technical, human and administrative measures that are necessary to grant security to the records avoiding their adulteration, loss, consultation, use or unauthorized or fraudulent access. Said measures will respond to the minimum requirements made by current legislation and periodically their effectiveness will be evaluated.
7. RESPONSIBLE AND CONTACT
tecdisol will be responsible for the collection and processing of personal data, the authorization and the stored records, in all cases, preventing them from deteriorating, losing, altering or being used without authorization and keeping them with due security.
The customer service area will be in charge of addressing the requests, complaints and queries of the data owners and the Information Holders can exercise their rights to know, update, rectify and delete their Personal Data, sending communications to Medellín Antioquia Colombia, by email email@example.com or by phone (57) 320 637 92 11
8. ENTRY INTO FORCE MODIFICATION AND PERIOD OF VALIDITY OF THE DATABASES
This policy will apply as of July 19, 2015 and The information provided by the interest groups will remain stored for up to five (5) years from the date of the last Treatment, to allow us to comply with the legal and / or contractual obligations to his charge especially in accounting, tax and tax matters.
This policy may be modified at any time and unilaterally by TecDiSol.